Frequently Asked Questions | FBC Digital South Africa
Answers to common questions about timelines, costs, scope, marketing support, and ownership.
Frequently Asked Questions
How quickly can you start?
Most projects can start within a week, depending on scope, assets, and timelines.
Do you work with businesses outside Durban?
Yes. We support clients across South Africa while remaining locally rooted in Durban.
How much does a website cost in South Africa?
Pricing depends on scope, number of pages, functionality, and content requirements. We scope your project first and then provide a clear quote with deliverables and timeline.
How long does a website project usually take?
Typical first-draft turnaround is around 5 to 15 working days for focused builds, depending on project complexity and how quickly content and feedback are supplied. For larger bespoke projects, duration, timelines and milestones will be presented and agreed before any work is undertaken.
Do you offer logo design and branding as part of the project?
Yes. We offer logo design, brand identity, and broader graphic design support so your website and social channels feel consistent and professional.
Can you manage social media and digital marketing after the website is live?
Absolutely. We can run ongoing SEO, social media management, paid campaigns, and monthly performance reporting to keep momentum after launch.
Do you provide Google Ads and social ads management?
Yes. We build channel-specific ad campaigns, improve targeting over time, and report on key performance metrics like leads, cost per lead, and return on ad spend.
Will I receive monthly reports and insights?
Yes. For retained services we provide regular reporting with performance trends, wins, and practical recommendations for the next period.
Do you offer hosting, maintenance, and ongoing support?
Yes. We provide hosting and maintenance options so your website remains secure, updated, and performing well over time.
Can I request updates after launch?
Yes. We support post-launch updates and improvements, and can structure this as ad-hoc support or a monthly maintenance plan.
Do I own my website and content?
Yes. You retain ownership of your brand assets and approved content. We also provide clear handover details when needed.
Do you offer SEO services?
Yes. Our SEO services are tailored for businesses across South Africa. We cover technical SEO, on-page optimisation, keyword research, local SEO, and content strategy — everything needed to improve your Google rankings and drive consistent organic traffic.
Can you redesign my existing website?
Absolutely. Website redesigns are one of our most common projects. Whether your current site looks outdated, loads slowly, isn't mobile-friendly, or simply isn't converting visitors into enquiries, we can rebuild it from the ground up or refine what's already there.
What platforms do you build websites on?
We build on WordPress with Elementor, React, and fully bespoke custom PHP — depending on what best fits your project requirements, budget, and long-term goals. We'll recommend the right platform for your specific situation during the scoping process.
How much does SEO cost in South Africa?
SEO investment varies based on the competitiveness of your keywords and the scope of work required. Local SEO for Durban businesses typically starts at a few thousand rand per month for foundational work — technical fixes, on-page optimisation, and Google Business Profile. Broader campaigns covering content creation and link building are priced higher. We scope and quote per project after an initial consultation. See our SEO services page for more detail.
Do you work with startups and new businesses?
Yes, absolutely. We regularly work with brand-new businesses that need their first website and digital presence set up from scratch. Our entry-level packages are specifically designed to be affordable for startups, and we can guide you through domain registration, hosting, logo design, and social media setup as a complete package.
What is the difference between SEO and Google Ads?
SEO (Search Engine Optimisation) improves your website's organic (unpaid) rankings in Google over time — it's a long-term investment that keeps working without ongoing ad spend. Google Ads (PPC) places your business at the top of search results immediately, but stops the moment you stop paying. Most businesses benefit from using both: Google Ads for immediate visibility while SEO builds momentum in the background. We manage both through our digital marketing service.
How do I know if my digital marketing is working?
We provide monthly reports for all retained marketing clients, covering organic traffic, keyword rankings, social media engagement, ad performance (impressions, clicks, cost per lead), and enquiry volume. We use Google Analytics 4, Google Search Console, and platform-native reporting tools. Our goal is for you to always know exactly what your investment is producing — we don't hide behind vanity metrics.
Can you help if I already have a website but need more customers?
Yes. This is actually one of the most common scenarios we work with. If you have a website that isn't generating enquiries, we start with an audit to identify why — is it a traffic problem (not enough people finding you), a conversion problem (people landing but not enquiring), or a technical issue (slow load times, mobile problems, broken pages)? From there we implement a targeted plan addressing the specific bottleneck rather than rebuilding everything from scratch.
What social media platforms do you manage?
We primarily manage Facebook, Instagram, and LinkedIn for our clients, with TikTok available for brands targeting younger demographics. We recommend platforms based on where your specific customers spend their time rather than trying to be everywhere at once. A consistent, well-executed presence on two platforms beats a scattered presence across five. See our social media management page for more detail.